Privacy Policy
Fresh Start Cleaning is committed to protecting your privacy
Last Updated: January 1, 2025
Introduction
Fresh Start Cleaning (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our cleaning services.
By using our services or visiting our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address
- Service Information: Property details, cleaning preferences, scheduling information
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- Communication Records: Records of our communications with you, including emails and phone calls
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Information: Pages visited, time spent on pages, and website navigation patterns
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Provide and deliver cleaning services
- Schedule and coordinate service appointments
- Communicate with you about your services
- Process payments and billing
Customer Service
- Respond to your inquiries and requests
- Provide customer support
- Send service-related notifications
- Address complaints and resolve issues
Business Operations
- Improve our services and website
- Conduct market research and analysis
- Develop new services and features
- Ensure security and prevent fraud
Marketing and Communications
- Send promotional emails and newsletters (with your consent)
- Inform you about new services and special offers
- Conduct customer satisfaction surveys
How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
Service Providers
We may share your information with trusted third-party service providers who help us operate our business, including:
- Payment processors
- Website hosting and maintenance providers
- Email marketing services
- Customer support tools
Legal Requirements
We may disclose your information if required by law or if we believe such disclosure is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Ensure the safety of our customers and employees
- Respond to legal requests from authorities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure socket layer (SSL) technology
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically:
- Service Records: Maintained for the duration of our business relationship and up to 7 years after service completion
- Payment Information: Retained as required by financial regulations
- Marketing Information: Retained until you opt out or request deletion
- Website Analytics: Typically retained for 24 months
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Request correction of inaccurate information
- Update your contact preferences
Marketing Communications
- Opt out of marketing emails by clicking the unsubscribe link
- Request removal from our marketing lists
- Update your communication preferences
Data Portability and Deletion
- Request a copy of your personal information
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for data processing (where applicable)
To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Analyze website usage
- Improve website functionality
- Provide personalized content
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand website usage patterns
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the “Last Updated” date at the top of this policy
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Fresh Start Cleaning
Phone: 629-265-8189
Email: freshstartcleaningnash@gmail.com
Service Area: Nashville, TN & Surrounding Areas
We will respond to your inquiry within 30 days of receipt.
Effective Date
This Privacy Policy is effective as of January 1, 2025, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.