Fresh Start Cleaning
Effective Date: August 12, 2025
Last Updated: August 12, 2025
Introduction
Welcome to Fresh Start Cleaning. These Terms of Service (“Terms”) govern your use of our website (freshstartcleaning.biz) and the cleaning services we provide in the Nashville, Hendersonville, and surrounding areas. By using our website or booking our services, you agree to these Terms.
Our Services
Fresh Start Cleaning provides professional cleaning services including:
- Residential cleaning services
- Commercial cleaning and janitorial services
- Construction and post-construction cleaning
- Deep cleaning services
- Office cleaning
- Interior window cleaning
- Move-out cleaning services
We serve residential properties, businesses, and construction sites in Hendersonville, Tennessee and the greater Nashville area.
Service Agreements and Booking
Online Booking
Our website allows instant online booking for cleaning services. By submitting a booking request, you are requesting our services and agree to these Terms.
Service Confirmation
All service requests are subject to our confirmation. We will contact you to confirm scheduling, pricing, and service details before the appointment.
Service Customization
We offer customized cleaning plans tailored to your specific needs, budget, and schedule. Service details will be discussed and confirmed prior to service delivery.
Scheduling and Cancellation
Scheduling
We provide flexible scheduling to accommodate your needs. Service times and frequencies will be established during the booking process.
Cancellation Policy
- 24-Hour Notice: Cancellations with at least 24 hours notice will not incur charges
- Same-Day Cancellations: May be subject to a cancellation fee
- No-Shows: Full service charge may apply for missed appointments without notice
Rescheduling
We understand schedules change. Please contact us as soon as possible to reschedule appointments.
Payment Terms
Pricing
All pricing will be clearly communicated before service delivery. Prices may vary based on property size, condition, and specific service requirements.
Payment Methods
We accept various payment methods including credit cards, debit cards, and other electronic payment methods.
Payment Timing
Payment is typically due upon completion of services unless other arrangements have been made in advance.
Late Payments
Late payments may incur additional fees and may result in suspension of future services.
Property Access and Security
Access Requirements
You must provide safe and legal access to your property for our cleaning team. This may include keys, gate codes, alarm codes, or other access information.
Security
- All our cleaning professionals undergo thorough background checks
- We maintain strict confidentiality regarding your property and personal information
- Access information will be securely stored and used only for service delivery
Property Condition
Please inform us of any special conditions, hazards, or areas requiring special attention before service begins.
Liability and Insurance
Our Coverage
Fresh Start Cleaning maintains appropriate insurance coverage for our cleaning services.
Limitation of Liability
- We will exercise reasonable care in providing our services
- Our liability is limited to the cost of the specific service provided
- We are not responsible for pre-existing damage or items that are improperly secured
- We recommend securing valuable, fragile, or sentimental items before service
Property Damage
Any damage caused by our negligence will be addressed promptly. Please report any concerns immediately after service.
Client Responsibilities
You are responsible for ensuring your property is safe for our team to work in and for removing personal items that could be damaged during cleaning.
Service Standards and Satisfaction Guarantee
Quality Commitment
We are committed to providing exceptional cleaning services using safe, eco-friendly cleaning products that are good for your family, pets, and the environment.
Satisfaction Guarantee
We guarantee your satisfaction with our services. If you’re not completely satisfied, we will work to make it right. Please contact us within 24 hours of service completion with any concerns.
Service Disruption
Occasionally, service disruptions may occur due to maintenance, emergencies, or unforeseen circumstances. We will make every effort to provide advance notice and reschedule promptly.
Prohibited Uses
You may not use our website or services for any unlawful purpose or in any way that could damage, disable, or impair our business operations.
Prohibited activities include:
- Providing false or misleading information
- Interfering with our website functionality
- Attempting to gain unauthorized access to our systems
- Using our services for illegal activities
Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Fresh Start Cleaning and is protected by copyright and other intellectual property laws.
Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services.
Changes to Terms
We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.
Termination
We reserve the right to terminate or suspend service at any time for violation of these Terms or for any other reason at our discretion.
Governing Law
These Terms are governed by the laws of the State of Tennessee. Any disputes arising from these Terms or our services shall be resolved in the appropriate courts of Tennessee.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Fresh Start Cleaning
Email: admin@freshstartcleaning.biz
Phone: (629) 265-8189
Address: 105 Glen Oak Ct W, Hendersonville, TN 37075
Website: freshstartcleaning.biz